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Refund Policy

Return Policy


Effective Date: 10/26/2024

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1. Eligibility for Returns

We gladly accept returns and exchanges under the following conditions:

  • All item(s) must be returned within 3 days of the delivery date.

  • Item(s) must be unused, in their original condition, and in the original packaging (if applicable).

  • Custom or personalized orders are non-refundable unless they arrive damaged or defective.

  • Sale items or digital products (e.g., downloads) cannot be returned or refunded.

 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at Kenzeesklozet@gmail.com  with your order number and reason for the return.

  2. Once your return is approved, you will receive a return shipping label via email.

  3. Package the item(s) securely and ship back using the provided label.

Return shipping costs will be:

  • Covered by us if the item is damaged or incorrect.

  • The responsibility of the customer for all other returns.

 

3. Refunds

Once we receive the returned item(s) and confirm they are in original condition, you will receive a refund within 7 days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.

Refunds will cover the item’s price, excluding shipping fees, unless the item was defective or incorrect.

 

4. Exchanges

If you wish to exchange an item for a different size or variation, please reach out to us at kenzeesklozet@gmail.com. Exchanges are subject to item availability. If the desired item is unavailable, a refund will be issued instead.

 

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or a full refund, including shipping costs, if applicable.

 

6. Non-Returnable Items

Certain items are not eligible for return:

  • Digital products (e.g., downloads)

  • Custom or personalized orders

 

7. Contact Information

If you have any questions or concerns about your return or exchange, please don’t hesitate to contact us at:

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